Customer satisfaction is extremely important to us

That's why we take all feedback and criticism – and particularly your complaints – very seriously.

We consider a complaint to be a statement of dissatisfaction with an insurance contract or the services we offer.


Any complaints you may have can be made in writing (by letter or email) or by phone:


Fortuna Lebens-Versicherungs AG

Städtle 35

9490 Vaduz


T +423 236 15 45

F +423 236 15 48


It may be necessary for us to verify your identity for data privacy reasons.


To ensure your concerns are handled efficiently, a written complaint must contain the following information:

  • Policy number
  • Date
  • Reason for complaint
  • Name and address of the complainant



How we handle your complaint

We will send you an acknowledgement letter within two working days of receiving the complaint at our head office in Vaduz and tell you what additional information, if any, we need to handle the complaint.


We will try to resolve your complaint as quickly as possible and provide a response within two weeks. We may need more time if your complaint requires extensive investigation or evaluation. We will let you know if this is the case before the two-week deadline expires. If possible, we will tell you how long we expect this process to take. As soon as your complaint has been thoroughly examined, we will send you a final response stating our position.


If you are not satisfied with our handling of your complaint or are unable to reach an agreement with us, for whatever reason, a complaint may be addressed to the Conciliation Board of Liechtenstein or to the competent supervisory authority:


Conciliation Board of Liechtenstein

Dr Peter Wolff, Attorney-at-Law

Mitteldorf 1

Postfach 343

9490 Vaduz



Financial Market Authority (FMA) Liechtenstein

Landstrasse 109

Postfach 279

9490 Vaduz